Return and Refund Policy

Effective Date: July 3, 2025

1. Overview

Nu-life Medical Equipment and Supplies, Inc. (“Nu-life,” “we,” “us,” or “our”) values your satisfaction and strives to provide high-quality medical equipment and supplies. Due to the nature of our products and compliance with health and safety regulations, our return and refund policies are outlined below.

2. Non-Returnable Items

For safety, hygiene, and regulatory reasons, the following items are non-returnable and non-refundable once opened or used:

• Breast Pumps (unless defective)
• Personal care items and accessories (e.g., tubing, flanges, collection bottles)
• Opened medical supplies

3. Return Eligibility

To be eligible for a return, the item must:

• Be unused and in its original, unopened packaging
• Be returned within 15 days of purchase or delivery
• Be accompanied by the original receipt or proof of purchase

We reserve the right to inspect returned products before issuing a refund or exchange.

4. Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 7 days of delivery. We will work with you to replace the item or issue a refund, subject to manufacturer warranty policies and insurance carrier guidelines (if applicable).

5. Insurance-Covered Items

Products billed to your insurance may be subject to the terms of your insurance policy. In many cases, insurance-covered breast pumps and medical equipment are non-returnable once the claim is submitted or the item is delivered.

If your insurance denies coverage after you receive a product, you may be responsible for the full retail cost of the item. Please verify your insurance eligibility before placing an order.

6. How to Initiate a Return

To request a return authorization, please contact our customer service team:

• Phone: (585) 672-5105
• Email: [Insert customer service email]

Once your return is approved, we will provide instructions on how to send your item back to us.

7. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days. Refunds will be issued to your original method of payment. Shipping fees (if applicable) are non-refundable.

8. Shipping for Returns

You are responsible for paying the shipping costs for returning your item unless the product was defective or an error occurred on our part. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

9. Contact Information

If you have any questions about our Return and Refund Policy, please contact us:

Nu-life Medical Equipment and Supplies, Inc.
790 Ayrault Rd, Ste 3, Fairport, NY 14450
Phone: (585) 672-5105
Website: https://nulifemedicalsupplies.com