Privacy Policy

Effective Date: July 3, 2025

Nu-life Medical Equipment and Supplies, Inc.
790 Ayrault Rd, Ste 3, Fairport, NY 14450
Phone: (585) 672-5105

1. Introduction

At Nu-life Medical Equipment and Supplies, Inc. (“Nu-life,” “we,” “us,” or “our”), protecting your privacy is one of our highest priorities. We are committed to safeguarding your personal information and Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.

This Privacy Policy explains how we collect, use, and protect the information you provide when using our services, including our website https://nulifemedicalsupplies.com, and when you submit information through secure, HIPAA-compliant forms.

2. Information We Collect

a. Personal Information

We may collect your name, address, email address, phone number, and other contact details when you submit forms or contact us.

b. Protected Health Information (PHI)

Through our HIPAA-compliant forms, we may collect PHI, such as:

Health plan and insurance details
Information about your medical equipment needs (e.g., breast pumps)
Physician referrals or prescriptions

c. Website Usage Data

We collect non-identifiable technical data (e.g., IP addresses, browser type) to enhance website performance and security. This data does not include PHI.

3. How We Collect PHI

PHI is collected solely through secure, HIPAA-compliant forms provided by trusted third-party services. We do not store or retain PHI on our website or web servers.

Collected information is securely transmitted to our team to verify insurance eligibility and process your medical equipment requests.

4. How We Use Your Information

We use your information to:

Verify insurance eligibility and benefits
Process orders for medical equipment
Communicate with you regarding your order and insurance coverage
Comply with applicable legal and regulatory requirements

5. How We Protect Your Information

We implement administrative, technical, and physical safeguards to protect your personal information and PHI, including:

Use of HIPAA-compliant third-party form providers
Encrypted data transmission (SSL/TLS)
Restricted access to PHI, limited to authorized personnel only

6. Sharing of Information

We may share your PHI only as allowed under HIPAA, including:

With your insurance provider to process claims
With your healthcare provider for verification
With third-party service providers who support our operations and are bound by confidentiality agreements
As required by law or legal processes

We do not sell, rent, or trade your personal information or PHI.

7. Your Rights Regarding PHI

You have the right to:

Request a copy of your PHI
Request corrections to your PHI
Request restrictions on certain uses and disclosures
File a complaint if you believe your privacy rights have been violated

To exercise your rights, please contact us at (585) 672-5105 or email us at [insert HIPAA privacy contact email].

8. Cookies and Website Tracking

Our website uses cookies and tracking technologies to improve functionality and user experience. This data does not include PHI and is not linked to your personal health information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page along with the new effective date.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Nu-life Medical Equipment and Supplies, Inc.
790 Ayrault Rd, Ste 3, Fairport, NY 14450
Phone: (585) 672-5105
Website: https://nulifemedicalsupplies.com